Pool Cleaning and Maintenance FAQs
Straight answers to the questions we get asked most about pool service, repairs and pricing in Bulverde and the Texas Hill Country.
- Family Owned & Operated
- BBB Accredited
- Licensed & Insured
- 5+ Years Experience
- 5-Star Rated on Google
- Free Estimates
Questions We Get Asked Every Week
Most people calling us for the first time are asking some version of the same handful of questions: how often does this need doing, what does it cost, and can you fix the thing that just broke.
We have written the honest answers below rather than the ones that make the sale easiest. If yours is not here, call us and just ask.
We are family owned, based in Spring Branch, and we answer the phone around the clock.
BEFORE YOU CALL
The Short Version
Weekly service is what keeps a pool from becoming expensive. Repairs are quoted before we start and we honor what we quote. There is no contract. And if your pool has gone green, it is fixable, it just takes a bit of time.
What most people want to know:
- How often service is needed
- What weekly service includes
- What it costs
- Whether there is a contract
- How fast we can get out
If you would rather just talk to someone, call (210) 501-2161. You will get one of us, not a call center.
Frequently Asked Questions
Pool cleaning, repairs, pricing and scheduling
Tap any question to see the answer.
Weekly, in most cases. Between the heat, spring cedar pollen, limestone dust and how hard the water is here, chemistry moves fast and debris loads up quickly. Every other week can work in the cooler months, but through summer a weekly visit is what keeps water clear and equipment from taking a beating.
Skimming and brushing, vacuuming, emptying the skimmer and pump baskets, cleaning the filter, testing and adjusting chemistry, and checking that the pump, heater and salt system are running correctly. If we spot something starting to go wrong, we tell you before it becomes a repair bill.
No. We would rather keep your business by showing up and doing the work properly than by locking you into a term.
It depends on the size of the pool, how much tree cover it sits under and what equipment is on it. We quote a flat monthly rate so you are not guessing month to month. Call and we will give you a straight number.
Yes, that is routine for us. We clear the algae, filter the water down, correct the chemistry and get the pool swimmable again. Depending on how far gone it is that takes a few days to a couple of weeks. If staining has set into the plaster, an acid wash may be the better route.
Both. Pumps and motors, filters, heaters, salt cells, chlorinators, automation, plumbing leaks and electrical faults. We work on the major brands and carry common parts, so most repairs are one trip rather than three.
We do. New pool and spa construction, and remodels of existing pools. The difference with us is that we service what we build, so we are still around after the work is finished.
Bulverde, Spring Branch, Boerne, New Braunfels, Canyon Lake, Fair Oaks Ranch, Kendalia, Blanco, Johnson City and the San Antonio area.
For most service calls in the Bulverde area, within a few days. Our phone is answered around the clock, so if something has failed and water is going where it should not, call and we will tell you honestly how fast we can be there.
Yes. We are family owned and operated out of Spring Branch, not a franchise routed from San Antonio. When you call, you are dealing with the people who own the business.
WHY PEOPLE STAY WITH US
A Family Owned Pool Company
The reason most of our customers came to us was a bad experience with someone else: missed visits, surprise charges, or a repair that never quite got fixed.
We show up when we say
Same day each week, same technician. If we are going to be late you will hear from us.
No contracts
Nothing locking you in. We keep the work by doing the work.
Quotes we honor
The number we give you is the number you pay, parts and labor explained upfront.
Cleaning and repairs together
One company for both, so nobody is passing your problem to someone else.
Phone answered 24/7
Pools do not break during business hours. Call whenever it happens.
Still have a question? Call and ask. We will tell you straight.
STILL NOT SURE?
We Will Come Look at the Pool
Some things cannot be diagnosed over the phone. If you are not sure whether you need a repair, a green to clean, or just regular service, we will come out and tell you what it actually needs.
Or browse everything we do and where we work.
Our Service Area
Pool Service Across Bulverde and the Hill Country
We answer calls and run routes in:
- Bulverde
- Spring Branch
- Boerne
- New Braunfels
- Canyon Lake
- Fair Oaks Ranch
- Kendalia
- Blanco
- Johnson City
- San Antonio
Nearby but not listed? Call (210) 501-2161 and ask.
Get Your Question Answered
Call us or send a message. No pressure, no sales script, just a straight answer about your pool.